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  • How do I track my order?
    When you place an order on Gotchya, it will be shipped to you directly by the retailer selling that item. Their dedicated support team will handle any related inquiries you may have such as order tracking, amendments, cancellations, returns and refunds. You should be able to find the retailers contact details on the order confirmation email you were sent after you placed your order. Of course we are always happy to help where we can—just email us at support@gotchya.co.
  • Who do I contact if I have an inquiry about my order?
    If you are inquiring about an order you have already made, please contact the retailer's dedicated support team. This information can be found on your order confirmation email. The retailer will deal with your inquiry directly. If you email us to ask where your order is, we'll ask you to attempt to contact the retailer first. Retailers are expected to maintain high standards of customer service and should reply to your email promptly. We will of course be very happy to help if it's still needed after you have contacted the seller.
  • How do I amend or cancel my order?
    Amendments and cancellations are not always possible once the order has been submitted. However, you can notify the retailer's support team directly and they can make changes or cancel your order when and if possible.
  • What if I have an issue with a product that I purchased?
    All product issues should be directed to the store that you purchased the product from and/or the manufacturer of the product.
  • How will I know my order has been accepted by the retailer?
    Once your order has been successfully submitted to the relevant retailer(s) you will receive an email from Gotchya summarizing your entire order. You should also receive a confirmation email from each retailer acknowledging that your order has been received. Should any of the items you have ordered be unavailable you will be informed and not charged for those items.
  • How long will it take to receive my order?
    Delivery times vary by store and shipping type. As you go through the checkout process we will display the estimated delivery time for your selected shipping option. Please note that actual delivery times are dependent upon the retailer's processing and delivery of your order.
  • What shipping options are available?
    Shipping options vary depending on the retailer(s) who sells the item(s) you intend to purchase. The available shipping options and policies can be found on the checkout page.
  • What should I do if my order is unsuccessful?

    i) Payment Rejection. If your order could not be processed with the payment details you entered, your order notification will display "unsuccessful order for payment rejection". The order is automatically cancelled and you will not be charged. Before re-submitting your order, please use the checklist below to see why your order may have failed prior to contacting your card provider for support. Alternatively, you can resubmit your order by using a different payment method/card.

    (1) - Billing address must match the address that your card is registered to.

    (2) - Make sure the CVC/CCV number on your card has been entered correctly.

    (3) - Check all your personal details name, address etc, are entered correctly.

    (4) - Check the start/expiry dates are valid and match the one on your card.

    ii) Technical Error. As a technology company with millions of products on our website, we can on occasion have glitches. Any order affected by technical errors will be automatically cancelled and no payment taken. For further assistance and for any help in placing your order again, please contact support@gotchya.co for further assistance.

You can save on shipping costs by selecting items that can be shipped together.